Product User Tips & Solutions

Provided below are a number of tips and solutions to problems and situations you may encounter when trying to utilize InfoCAP Technologies software products. Designed to educate as well as inform, these hints have been provided as an easily accessible means of technical assistance. If you find your problem is not sufficiently dealt with in the list below then please refer your predicament to your Suppliers software support division.

This section is under constant revision and we appreciate any user enquiries and general feedback.

Note for Resellers:

If you require access to the reseller only Technical Tips & Bulletins or Marketing Tips sections, please follow the appropriate link to the left where you will be required to enter your username and password to gain access.

Windows 7 Support

As of the end of June 2010, PowerRetrieve Net v4.0.1 has been released. This version supports all the PowerRetrieve Net client modules under Windows 7 Professional Edition. PowerRetrieve Net v4.0.1 also supports Windows 7 Professional Edition as the Net Server for entry level Net installations.

All testing was done under Windows 7 Professional Edition, so this is the only explicitly supported environment. However, we do not expect any issue with the Enterprise or Ultimate editions. There are no plans to support the Starter or Home Editions of Windows 7.

Installation was tested while logged into Windows as an Administrator level account. The PowerRetrieve Search and Filer clients were tested while logged into Windows 7 as a Standard account with User Access Control enabled.

PowerRetrieve LITE

As of the end of June 2010, PowerRetrieve LITE v4.0.1 has been released. This version supports Windows 7. See above for supported Windows 7 versions and tested criteria.

Windows Vista Support

As of April 2009, PowerRetrieve Net v4.0 has been released. This version supports all the PowerRetrieve client modules under Windows Vista Business Edition. PowerRetrieve Net v4.0 also supports Vista Business Edition as the Net Server for smaller installations.

Please note that v3.1.2 also works with VISTA.

All testing was done under Windows Vista Business Edition, so this is the only explicitly supported environment. However, we do not expect any issue with the Enterprise or Ultimate editions. There are no plans to support the Home Editions of Windows Vista.

Installation was tested while logged into Windows as an Administrator level account. The PowerRetrieve Search and Filer clients were tested while logged into Windows Vista as a Standard account with User Access Control enabled.

PowerRetrieve LITE

As of April 2009, PowerRetrieve LITE v4.0 has been released. This version supports Windows Vista. See above for supported VISTA versions and tested criteria.

Please note that v3.1.2 also works with VISTA.

PowerRetrieve and PowerRetrieve LITE

Anything not dealt with below should be addressed to the appropriate PowerRetrieve reseller. Please see our Technical Support section for more information on support procedures.

PowerRetrieve Resellers should refer to our exclusive reseller area to access a number of more advanced technical tips

PowerBook and PowerFilm

Anything not dealt with below should be addressed to your relevant Kodak Software Support Group. Please see our Technical Support section for more information on support procedures.